When will I recieve my order?
Digital Downloads are delivered much faster than photographic prints or files on disk. Your photographs should arrive within 2 weeks or ordering. We cannot take responsibility for postal delays beyond our control.
Why can't I download photographs immediately from the photo cart?
Photographs cannot be downloaded directly from the photocart as they require editing before delivery. Digital Downloads will be sent to you via an easy to use drop box within 2 weeks.
My Digital Downloads link had not arrived...
Please check your spam/junk box for the email as it may have landed there. If not please email us and we will send your photographs again straight away.
Can I have all of my children on the same disk?
As long as all children are from the same immediate family.
Cousins do not apply.
How long to we have to order?
This is different from school to school - please refer to the photocart for your expiry date.
Can I view without creating an account?
No. We regard child protection very seriously and have a duty of care to protect the clients that we photograph. By asking customers to create an account and pay the Access Deposit, we are also obtaining a database of our viewers and deterring those that have no direct link to our clients or customers.
I have forgotten my password...
Click on 'Forgot Password' next to the Log In fields, enter your email address and we will send you an email with the option to reset your password.
Email is best because most enquiries require links to information .
Happy to chat 10am-5pm weekdays as long as we arent on set!
No text messages please. Enquiries via text message, Facebook or Twitter cannot be processed.